FAQ

Unfortunately, no exchanges are allowed. However, you can return your Metal Poster within 28 calendar days of delivery and make a new order.

You can quickly return Metal Poster within 28 calendar days after the product delivery. We will provide you with a 100% refund as per our return policy. You are allowed to return the product only if it's in its original state and you haven't made use of the mounting system. You need to return Metal Posters at your own cost. In case of a partial return, the shipping cost is not refundable. PERSONALISED POSTERS (Note: All Personal Metal Posters are 100% Non-refundable) Also, make sure to write down the packages' full shipping details and put a note with your order number inside it. The address for return is: 175 Westella Road West Ella Hu107RP Once we get the return package, we will contact you to confirm that we have received the cancelled product. Your refund will be provided to you within 14 days once we receive the package.

Unfortunately, we don't deliver to PO BOX addresses. Make sure to use your regular address to get your Metal Posters delivered right at your doorsteps without any fail.

All Metal Posters is packed securely and is shipped by one of our selected courier service. We prefer to use our chosen service to deliver our metal art to European countries whereas use ups or one of the providers chosen in the menu before placing your order to deliver the product outside Europe.

The shipping cost ultimately depends on various aspects such as country shipment, total weight, and fuel fee. If you need to know the shipping cost, it becomes essential for you to add the product to the cart.

The estimated delivery time is around 19 to 20 days, including the manufacturing, handling, and shipping.

Make sure to remember to check the parcel in the presence of the service provider. And after opening the package if you find a lack of content or a damaged or defective product, send us some images. Our team assures you to solve all your inconveniences as soon as possible.

You can check the shipping status of the product by following easy and quick steps. Enter your order number to know the real-time status of your order magnet mounting metal art. A tracking number from the courier will always be emailed you the email provided.

We ship our metal art globally including France, Hong Kong, Italy, Singapore, South Africa, South Korea, Sweden, Australia, Canada, Denmark, Ireland, Iceland, Japan, Singapore, Spain, Thailand, Switzerland, UK, the US, Venezuela, and many others. No matters where you live, you can get the product delivered right at your doorsteps with few taps.

We ensure to provide you with an encrypted and secure payment. You can check our privacy policies and terms & conditions as well right away to know how we assure complete security.

One of the primary reasons for unsuccessful payment can be bank providers' policies. Some of the banks restrict foreign payments.

It entirely depends on the destination of product delivery. The custom fee depends on the country's regulations. You need to pay for all the costs related to customs duties.

Your refund will be created to your account within 14 days of product cancellation.

Yes, it's possible. (only if your order is not in the manufacturing stage) You can cancel the placed order (however if this is in the manufacturing stage unfortunately this can not be cancelled) This is because after that we start printing your product this means all shipping is booked and item is processed. For further inquiries contact us here

Unfortunately, we don't allow any customisation to orders already paid (but please try reaching out to us 1st so we can double check your metal poster has not or has gone through the manufacturing process. ) The only way to change or add another item to your order is to cancel it and place the new one. But make sure that you can only cancel the order as per our cancellation policy. You can't cancel the order due to us working on shipping your items out the next day, so it is vital to our manufacturing process that we keep this streamlined.

Sorry, but we don’t allow you to apply discount codes on already paid orders. We will not refund the amount. If you require a refund, then the only solution is to cancel the order and then follow the ordering process again. But before cancelling the order, please look into our cancellation policy.

You can't add two discount codes for one order; we don't allow multiple discount code entries for the same order.

Enter discount code in the required field you can view below the cart. Make sure to enter the code in the box before moving to the final checkout process.

You can pay online with credit/ debit cards or any of the payment gateways we support. You need to pay extra charges if you use USD, GBP, EUR, SEK, CHF, DKK, or any other currency.

Yes, you can purchase additional magnets from us. Check more details right here:

We have not done enough extensive testing to categorically say we use galvanised steel for the Metal Posters, which helps in preventing them from getting rusted. Generally, we do not recommend mounting your Metal Posters in a steamy room as the humidity might affect your magnet's. However I can say we have had customers use these in their bathrooms for many months now without any issues, they have just kept them away from the direct steam.

Generally, we recommend you to add Metal Posters to a straight surface as it might not fit correctly on uneven walls.

Generally, we don't recommend mounting a Metal Posters on uneven surfaces. You can use adhesive to stick the Metal Posters to your walls. Or you could try just using the magnet system without the wall protector, failing that you could make a hole in the magnet to mount it to the walls using the nail.

If you want to remove a magnet from walls, then just remove the magnet system and peel the wall protector off the wall.

Yes, of course. The mounting system is included in the price which you pay for purchasing the metal wall art.